Terms & Conditions

Purchasing online from Cruzbike Inc. indicates your acceptance of these terms:

All bicycle frames, forks, and CB-kit parts manufactured for Cruzbike, Inc. are warranted to the original purchaser to be free from defects in materials and workmanship for a period from the date of purchase of TWO YEARS. Original equipment components on Cruzbike bicycles are warranted to the original purchaser to be free from defects in materials and workmanship for a period from the date of purchase of ONE YEAR. Cruzbike, Inc. will replace without charge the component parts that are determined by Cruzbike, Inc. to be defective in manufacture under normal use and service during the warranty period.

Our warranty does not apply to any unit that has been abused, misused, altered by component parts substitution, or used for commercial or rental purposes. This warranty does not apply to any unit that has been used for stunt riding, competitive racing, ramp-jumping, use with power motors, mountain biking, dirt-biking or similar activities. Cruzbikes are not designed or intended for such purposes. The user assumes the risk of any personal injuries, damages to or failure of the bicycle and any other losses if the units are used for other than intended purposes.

Replacement of bicycle component parts determined to be defective shall be the remedy of any purchaser and replacement of parts must be handled through Cruzbike, Inc. If upon examination it is determined that a replacement is justified, replacement will be made without charge. Transportation costs and labor charges incurred in the replacement of parts are not covered by this warranty. It is the responsibility of the owner of the bicycle to ensure proper installation and adjustment of all functional parts such as caliper brakes, gear shift cables, handlebars, etc. that are required for proper operation. If the owner is not capable of this, then it is their responsibility to have this maintenance done routinely (at least annually) at their local bicycle shop prior to use.

Bicycle riding carries certain risks including serious bodily injury and even death. As with any bicycle, the user assumes the risk of death, injury or damage inherent in riding a Cruzbike. Cruzbike, Inc. highly recommends the use of safety equipment including but not limited to an approved helmet and a rear view mirror appropriate to your riding conditions. The Cruzbike design will present most riders of non-Cruzbike bicycles with a new riding position and technique that can usually be mastered within a period of 30 days. All riders new to the Cruzbike should practice their skills on a quiet street or parking lot away from traffic.  All riders new to Cruzbike should not enter roadways that carry traffic until they have fully mastered the riding skills (starting,  stopping, turning, climbing hills, descending hills, avoiding obstacles, giving turn signals, etc.). All riders new to Cruzbike should also avoid high speeds or steep downhills until they have mastered the riding skills.

This warranty gives you specific legal rights and you may have other rights that vary depending on your jurisdiction.

If a bicycle is out of stock and currently in production, Cruzbike, Inc. will inform you of this on the checkout page before accepting payment. Cruzbike, Inc. may choose to offer a discount when there is delayed delivery. 

The CB-kit, framesets (Silvio and Vendetta), and accessories/components are returnable for a refund of the purchase price within 30 days ONLY if assembly has not been attempted. Once assembly has been started, they are non-returnable items.

Our complete bicycle models, the Sofrider and Quest, ARE returnable within 30 days of delivery to you for a refund of the purchase price minus a 25% restocking fee, even after you have assembled and ridden the bike. The bike must be returned undamaged (mild wear/scratches are okay) and packed adequately in it's original box to be eligible for a refund.

The cost of building up a complete Silvio or Vendetta with new components can range from $3,000 to $5,000 or higher (depending on your choice of wheels/components), and once you build one of these expensive bike, it's not returnable for a refund. Therefore, if you have never ridden a Cruzbike before and are not sure that a Cruzbike Silvio or Vendetta frameset is right for you, we recommend that you first purchase (or borrow from a friend or dealer) a Sofrider or Quest. Keep in mind it's better to ride a few miles per day over the course of a few weeks, versus riding a long distance in a couple of days before deciding whether or not the bike will be suitable for you.